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Return Policy And Conditions Form
Return Address: P.O. Box #45285, 5021 N. 20th Street, Phoenix, AZ 85064
If you are not completely happy with your purchase, please read the following “Return Policy And Conditions” carefully to ensure that you are eligible to return your purchase and receive a store credit.
Timeframes For Returns:
For products other than faulty products, to be eligible for a return of your product you must ensure that the product is returned to us:
- For orders shipped with the United States, 14 (fourteen) days of the goods being delivered to you; or
- For orders shipped outside the United States, 28 (twenty-eight) days of the goods being delivered to you
We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Cynerie, if the garment:
- Has a genuine manufacturing fault; and/or,
- Does not correspond with description(s) given to you.
Please Note: Any refund for a faulty garment must be credited back to the original card or account used at the time of purchasing the garment.
If your preference is an exchange of product, but we do not hold stock of the same type or size, we are able to offer you a refund or store credit to the value of the original purchase price of the garment.
Outside the above timeframe, our goods come with guarantees that cannot be excluded under the U.S. consumer law.
You are entitled to:
- A replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage; or
- Have the goods repaired or replaced, if the goods fail to be of acceptable quality and the fault does not amount to a major failure.
A faulty item claim must be made within a reasonable time of receiving the goods. For faulty garments, please email your contact details with a description of the fault to firstname.lastname@example.org
Photographs of the fault are also welcomed. Please include your original invoice number along with any photographs. We aim to respond to your email within 1 (one) business day.
If a fault does not amount to major failure in the garment, we are entitled to elect between providing you with a repair, replacement or other remedy.
Should you seek compensation, you must provide documentary evidence of the alleged loss or damage suffered by reason of the fault or by reason of any failure of Cynerie to comply with a consumer guarantee under the U.S. consumer law. The above policy is consistent with consumer rights under the U.S. consumer law.
Wrong size or change of mind:
Subject to compliance with the above timeframes for returns, we will offer a store credit for a change of mind or for incorrect sizing if:
- The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.
- The garment has not been damaged whilst in the customer’s possession or during delivery.
- The customer has proof of the garment purchase.
- All original labels and swing tags are attached to garment.
Please Note: ‘Damage’ may include the presence of any fake tan, make-up/cosmetic residue or other marks and the presence of the smell of cosmetics, perfume/fragrance, deodorant, laundry detergent and/or other product and odors on the garment.
Other conditions for returns:
You must complete the returns form below and enclose it with the goods you are returning. You do not need to email or contact us prior to sending your return to us, but we do encourage this for faulty products.
The returns form and goods must be returned to the address at the top of this page and be receipted by us before we are able to issue you a refund or a store credit.
We are unable to process returns and store credits until your item is received and has undergone a thorough inspection by our team.
The customer is responsible for the cost of shipping for any return due to a change of mind or wrong size. We do not refund or add credit for cost of return postage, under any circumstance.
We inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment and the goods will be returned to you.
We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend that you maintain a copy of your postal carrier tracking number and any other applicable records for your follow up.
Other than faulty goods, once we receive your return and subject to the conditions above, we will issue you a store credit covering the cost of the item, excluding the shipping charges.
We aim to process your return and send your credit note within 4 (four) business days of receiving and inspecting your returned item.
Unless the Cynerie items are faulty:
- We do not offer exchanges. If you have returned your product due to a change of mind or incorrect sizing, you can purchase the product in your required size (or other product) using your store credit.
- We cannot hold items for exchange while we wait for your item to be returned.
- For health reasons and personal hygiene, swimwear, underwear, activewear, bodysuits, bralettes and earrings are not eligible for return.
- Discounted and sale items are Non-Refundable.
If you believe the item is faulty, please email us immediately at email@example.com
Misplaced your returns form and need to return an item? Print and fill out the below form and enclose with your return!